Jewellery Care Guide & FAQs
Every Kyomi jewel is a living story — designed once, crafted to last forever.
From brilliant-cut diamonds to uncut Polki and solitaires, proper care ensures your treasures keep their radiance for generations. This guide from the house of Sulthan Diamonds & Gold shares simple ways to protect and preserve your collection.
1. Understanding Your Jewels
- Diamonds — Though the hardest stone, diamonds can still scratch other jewellery. Keep each piece separate.
- Polki — Made with uncut natural diamonds set on foil; avoid moisture and perfumes to preserve the traditional lustre.
- Solitaires — Require periodic inspection to ensure prongs remain tight and the setting secure.
2. Everyday Care Tips
- Put jewellery on last after applying perfumes, lotions, or hairspray.
- Remove while cooking, cleaning, or exercising to avoid chemicals and heat.
- Wipe gently with a soft, lint-free cloth after each wear to remove sweat or oils.
- Store each piece in its own soft pouch or velvet-lined box away from sunlight and humidity.
3. Cleaning Guidelines
- Diamonds & Solitaires: Soak in warm water with mild soap, brush lightly, rinse, and pat dry.
- Polki & Heritage Pieces: Never immerse in water. Use a dry muslin cloth or soft brush to remove dust.
- Avoid ultrasonic cleaners unless recommended by a Kyomi expert.
4. Storage Essentials
- Use individual compartments or pouches to prevent scratching.
- Keep anti-tarnish strips or silica gel packs to absorb moisture.
- Avoid plastic wraps that trap humidity.
- For travel, carry pieces in padded cases within hand luggage only.
5. Professional Maintenance
Your jewellery deserves expert attention once a year.
Visit any Kyomi or Sulthan Diamonds & Gold boutique for:
- Professional polishing and cleaning
- Prong tightening and re-foiling
- Re-certification and valuation
6. The Kyomi Promise
Every Kyomi jewel is crafted to endure, but its glow lives through care.
Handle each piece with reverence — and when in doubt, let our Kyomi Concierge assist you with cleaning, restoration, or sizing.
📩 Contact: concierge@kyomiluxejewels.com
📍 Boutique: Phoenix Mall of Asia, Bengaluru, Find boutiques from other locations
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Frequently Asked Questions
About Kyomi
Kyomi is a fine jewellery boutique from the house of Sulthan Diamonds & Gold, dedicated to one-of-a-kind creations in diamonds, Polki, and solitaires. Every piece is handcrafted once and reserved forever — a symbol of individuality and timeless grace.
Our flagship boutique is located at Phoenix Mall of Asia, Bengaluru, with private appointments available through our Concierge service
Product & Craftsmanship
Each Kyomi jewel is individually designed and never mass-produced. Crafted under the heritage expertise of Sulthan Diamonds & Gold, our pieces combine meticulous handwork, ethically sourced stones, and exceptional finishing.
We work primarily with 18K and 22K gold, Polki (uncut diamonds), natural solitaires, and brilliant-cut diamonds. Every gem is certified and set by experienced artisans.
Yes. All gold is BIS-hallmarked, and all diamonds come with internationally recognized certification.
Orders & Enquiries
Our jewels are one-of-a-kind; therefore, we operate on an Enquiry-Only model. You can explore the collections online and submit an enquiry for personalized assistance from our Concierge team.
Click the “Enquire” button on any product page, fill in your details, and our team will contact you within 24–48 hours with availability, pricing, and customization options.
As each creation is unique, some pieces may be sold or reserved. Our Concierge will confirm availability and can guide you to similar pieces if your preferred jewel has been reserved.
Customization & Services
Yes. We offer bespoke services where our designers reinterpret your chosen piece to suit your taste, metal preference, or occasion — while maintaining Kyomi’s design philosophy.
Yes. We offer bespoke services where our designers reinterpret your chosen piece to suit your taste, metal preference, or occasion — while maintaining Kyomi’s design philosophy.
Shipping & Delivery
Currently, we offer secure insured shipping across India. International shipping will be available soon through verified logistics partners.
Every jewel is packaged in a sealed Kyomi box, with tamper-proof wrapping and complete insurance coverage until it reaches you.
Returns & Exchanges
As our jewels are bespoke and handcrafted, returns are not accepted. However, we address manufacturing or transit issues on a case-by-case basis through our Concierge team.
Jewellery Care
Avoid exposure to perfumes or moisture. Store each piece separately in a soft pouch. For detailed guidance, refer to our Jewellery Care Guide.
Concierge & Support
Email us at concierge@kyomi.com.
For appointments, visit our Concierge page to schedule a private consultation.
Jewels Backed by Assurance
Hallmarked, certified, and delivered with care.
Luxury You Can Rely On
From authenticity certificates to secure payments, we’ve got you covered.
Trusted by Generations
Heritage craftsmanship, modern security, and timeless value.
Your Assurance, Our Commitment
Uncompromised quality, verified purity, and guaranteed protection.